CLB Store Policy

Cancellation / No Show Policy

In consideration of our other clients and our technicians , please give a 48-hours notice of any cancellation.

If a client didn’t show up for their appointment nor cancelled before 48 hours of it, credit card on file might be requested for future appointments

Check-In Policy

Please check in at the reception area at least 10 minutes prior to your scheduled appointment.

Late Appointments

If you know you will be late for your appointment, please call to notify the salon. While the staff at Char Le Blanc Salon will make every effort to accommodate the original service, we reserve the right to re-schedule the appointment if you are more than 10 minutes late. Unfortunately, late arrivals will not receive an extension of scheduled treatments unless there is enough time. Arriving late will likely limit the time allocated time for your service; it will lessen the effectiveness and most importantly your pleasure and enjoyment. As a courtesy to all clients our services are completed as scheduled.

Gift Certificates

Ideal for holiday gifts, birthdays, anniversaries and any special occasion! Gift Certificate may be issued in any denomination. They may be used towards the purchase of products and hair services (excluding gratuities). PLEASE NOTE Gift Certificates are not refundable for cash.

Services Refund Policy

If a guest is not satisfied with their service, they may let the salon manager know within 48 hours of the service. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.

Hair Straightening, Color Correction and Perms

Due to the extensive amount of time that these services require, a 50% deposit is required from the guest when the appointment is booked. This amount is put towards the balance of the guests’ service. In the event of a missed appointment, or less than 24hr cancellation notice, the deposit will not be refunded.